Returns
Shopping
Returns and complaints
We describe and photograph every piece exactly as it is — including the marks of time. If it still does not meet your expectations, you have 14 days to return it.
14 days
to withdraw from the contract, from the day you receive the parcel
14 days
to get your money back — using the same payment method
100%
of the item price and the standard delivery cost to you
How to return an item
No reason needed.
01
Notify us
Within 14 days of receiving your parcel, email [email protected] with your order number. You can use the model withdrawal form.
02
Return address
We will reply with the address to send the item back to.
03
Send it back
Pack the item carefully, ideally in its original packaging, and ship it within 14 days of notifying us.
04
Refund
Within 14 days of receiving the item, using the same payment method you used.
Who pays for what
Item price
Refunded in full
Delivery to you
RefundedUp to the cost of the cheapest standard delivery offered for the item
Sending the item back
Paid by you
Cancelling before dispatch
Full refund, no costs
Damage in transit
If your parcel arrives damaged, take photos of the packaging and the item, write a damage report with the courier and email us at [email protected] as soon as possible. We will get in touch and offer a solution — repairing the item or refunding your money.
Pack a returned item the way it was sent to you. If it reaches us damaged because of poor packaging, we may reduce the refund.
Complaints
You are buying used pieces, often several decades old — we describe their condition in the “Information” tab and show it in the photos. If an item does not match its description, you have statutory rights regarding goods that do not conform to the contract. Email us, describe the problem and attach photos.
Details, including time limits for used goods, are in our Terms and conditions.
Questions
Can I return any item?
Almost any. The exception is items made to your order — for example an armchair you had reupholstered in a fabric of your choice.
Where can I find the model withdrawal form?
In our Terms and conditions — it is Annex 1. Using the form is optional; an email with your order number is enough.
I bought as a business. Can I return the item?
The right of withdrawal applies to consumers, and to sole traders when the purchase is not related to their profession. In other cases, contact us — we will look at it individually.
When will I get my money back?
Within 14 days of the day we receive the item or proof that it has been sent — using the same payment method you used.
